Overall sentiment is strongly positive. The responses frame Go!Mama as a high-impact, thoughtfully designed public infrastructure solution that materially improves breastfeeding and pumping experiences outside the home. The main negatives are not about the core idea, but about smart-access friction (app, Singpass, connectivity), capacity/waiting, and comfort edge cases (heat, size preferences).

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Area of consideration

• User experience under urgency: Lactation needs can be time-sensitive. Any friction in unlocking, onboarding, or connectivity is amplified.
• Reliability of access tech: Singpass and facial recognition increase trust and reduce misuse, but introduce failure points (network, verification, app bugs).
• Hygiene and perceived safety: UV sanitation and wipeable surfaces are major trust drivers, but users still judge cleanliness by lived experience.
• Availability and throughput: Occupancy visibility helps, but limited pod count can create waiting, especially in high-traffic locations.
• Comfort in Singapore climate: Ventilation is often praised, but lack of air-conditioning in many units can be a pain point on hotter days.

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3 positive themes

1. Privacy and dignity, purpose-built for lactation
2. Clear appreciation for having a dedicated space versus toilets or improvised corners. Security and exclusivity reinforce psychological comfort.
3. Hygiene-forward design
4. UV sterilisation, hard surfaces, and sanitation protocols are consistently positioned as differentiators that reduce stress for mothers.
5. Convenience layer through app + wayfinding
6. The ability to locate pods, check occupancy, and plan outings is repeatedly described as a practical quality-of-life upgrade. Expansion plans and institutional backing reinforce confidence.

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3 negative themes

1. App and connectivity dependency
2. If mobile signal is weak or Singpass verification misbehaves, the “smart” access becomes a barrier at the worst moment.
3. Queueing and access hiccups
4. High demand can lead to wait times, and smart locks can create “locked out” frustration when systems fail or setup isn’t done in advance.
5. Comfort variability (heat, layout preferences)
6. Ventilation is generally seen as good, but some users still want air-conditioning or find layout/size needs subjective (stroller fit, seating comfort, etc.).

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